Refund policy

Returns

At Skin Zenvella, we want you to be happy with your purchase. If you are not completely satisfied, you may request a return within 7 days of delivery, subject to the conditions below.

Because our products are personal-use hair products, all returned items must be unused, unworn, unaltered, and in their original condition and packaging.

For hygiene and safety reasons, we cannot accept returns on wigs or hair products that have been worn, washed, cut, dyed, bleached, styled, brushed extensively, or otherwise altered.

Return Eligibility

To be eligible for a return:

  • The return request must be submitted within 7 days of delivery.
  • The item must be unused and unworn.
  • The lace must not be cut or altered.
  • The hair must not have been washed, dyed, bleached, or chemically treated.
  • The original packaging, tags, and accessories must be included.
  • Proof of purchase or your order number may be required.

We reserve the right to refuse a return if the product does not meet these conditions.

Damaged or Incorrect Items

Please inspect your order as soon as you receive it.

If you receive an incorrect, damaged, or defective item, contact us within 48 hours of delivery at +1 843-429-0584. Please provide your order number and clear photos showing the issue.

After reviewing the request, we may offer a replacement, store credit, or refund when appropriate.

Refunds

Once your returned item is received and inspected, we will notify you whether your return has been approved.

If approved, your refund will be issued to your original payment method. Please allow additional processing time for your bank or payment provider to reflect the refund.

Original shipping charges are generally non-refundable, unless the return is due to an error or defective item on our part.

Return Shipping

Unless the item is defective, damaged, or incorrectly shipped, the customer is responsible for return shipping costs.

We recommend using a trackable shipping service when returning an item. Skin Zenvella is not responsible for returns that are lost or damaged while being shipped back to us.

Exchanges

If you would like to exchange an eligible item, please contact us before sending anything back. Exchanges are subject to product availability and the same eligibility requirements as returns.

How to Start a Return

To request a return or report an issue with your order, please contact:

Skin Zenvella
Phone: +1 843-429-0584
Website: skinzenvella.shop

Please include your order number, reason for the return, and photos when applicable.

We reserve the right to update this Return & Refund Policy when necessary. Any changes will be posted on this page.