Shipping policy
Last Updated: September 3, 2026
Shipping Information
Thank you for shopping with Skin Zenvella. We’re committed to getting your order to you safely and efficiently.
Please review the information below before placing your order.
Order Processing
Orders are typically processed within 2–4 business days after payment has been successfully received.
Orders placed on weekends or holidays will generally begin processing on the next business day.
During holidays, promotions, or periods of unusually high order volume, processing may take longer than usual.
Shipping Times
After your order has been processed, estimated delivery times may vary depending on your shipping destination and carrier.
Estimated delivery: 5–10 business days after processing.
Please note that shipping times are estimates and are not guaranteed. Delays may occur because of weather, carrier disruptions, customs, holidays, incorrect addresses, or other circumstances beyond our control.
Shipping Confirmation & Tracking
Once your order has shipped, you may receive a shipping confirmation with tracking information when available.
Tracking information may take some time to become active after the package has been handed to the carrier.
Shipping Address
Please carefully review your shipping address before completing your purchase.
Skin Zenvella is not responsible for orders delivered to an incorrect address because of inaccurate or incomplete information provided by the customer.
If you notice an address error after placing your order, contact us as soon as possible at +1 843-429-0584. We will do our best to assist, but we cannot guarantee that an address can be changed after an order has been processed or shipped.
Lost, Stolen, or Delayed Packages
Once an order has been shipped, delivery is handled by the shipping carrier.
If tracking shows that your package has been delivered but you cannot locate it, please first check around your delivery location and contact the carrier.
For packages that appear lost or significantly delayed, contact us at +1 843-429-0584, and we will do our best to assist.
Skin Zenvella is not responsible for packages that are confirmed as delivered but are subsequently lost or stolen.
International Shipping
If international shipping is available for your order, delivery times may vary by destination.
Customers may be responsible for customs duties, taxes, import fees, or other charges imposed by their destination country. These charges are not controlled by Skin Zenvella.
Shipping Costs
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
Shipping costs may vary depending on your destination, order size, and available shipping method.
Contact Us
If you have questions about your shipment or order, please contact us:
Skin Zenvella
Phone: +1 843-429-0584
Website: skinzenvella.shop
We appreciate your business and thank you for choosing Skin Zenvella.